Answers to your questions
Essential information to ensure that your journey with us is as comfortable as possible
Does flyadeal offer on board merchandise sales?
Yes, we have a selection of perfumes and gifts for sales onboard plus you can select from a larger range of top branded items for delivery to your door. Just click here to take a look at our fantastic offers.
Can I choose a seat in advance?
All flyadeal Customers are allocated a seat at check-in, but if you have a preference you can select your favourite seat when booking your flight, or when managing your booking. Choose from our Premium Seats with extra legroom, Up Front seats for speedy exit or our unique Ladies Only Rows. Additional fees will be charged for seat selection, and these will be clearly shown on the seat map during your online booking process or advised by your sales advisor.
Can I select a meal or a snack in advance?
Yes, you can pre-order from a range of snacks and meals. Simply add your choices whilst making your booking. Please note pre-order meals are only available up to 8pm on the day before travel so may not be available if you are making a last minute booking
Do I need to select my seat while I am making a booking?
You will be offered the choice of selecting your preferred seat or you can wait until a seat is allocated to you at check-in.
How much does Excess Baggage cost?
Pre-Pay for your Excess Baggage and you can save up to 40% on airport fees:
- Domestic Flights within KSA
1 piece of up to 15kg SR55
1 piece of up to 25kg SR90
What happens if I arrive at the gate with an extra bag or overweight bag?
We have limited space in our cabin so any bags larger than permitted will be checked in as hold baggage and excess baggage fees must be paid before you will be allowed to board.
- Domestic Flights within KSA
Additional pieces of up to 15kg SR 105
Additional pieces of up to 25kg SR 160
Additional KG SR 21
What size cabin baggage is permitted?
Your cabin bag must weigh no more than 10kg and be smaller than 55 cm x 35 cm x 25 cm.
Will my infant have their own baggage allowance?
If you have paid full fare for your infant to travel in an approved seat then your infant will have the cabin and hold baggage as included in their fare, however, if your infant is travelling in your lap they have no separate cabin or hold bag allowance
What do I do if my hold baggage doesn't arrive at the baggage carousel or arrives damaged?
Please visit the baggage desk in the baggage reclaim hall and provide your details to the staff. You will be given a Property Irregularity Form (PIR), this is a globally recognised form which acknowledges your claim and without this we cannot accept responsibility for your lost or damaged baggage. Lost or Damaged Baggage: Please send your details and the PIR reference to firstname.lastname@example.org or call us on 92000 0212 or +966 (0) 12 6539515
Can I take a baby stroller onboard?
We have limited space in our cabin so please advise the staff at our check-in counter and they will give you a tag so you can hand over your stroller at the boarding gate for carriage in the hold. Your stroller will be ready fo your to collect at the baggage carousel on arrival
Can I purchase excess bag in advance?
Yes, you can save up to 50% off our standard airport fees by paying for your excess baggage in advance. Simply add to your Booking online or call us on 92000 0212 or +966 (0) 12 6539515 at least 24 hours before your scheduled departure time.
What happens if I miss my flight?
To keep our fares low all flyadeal bookings are non refundable. If you miss your flight for reasons outside of your control you may be able to claim costs from your travel insurance, or our airport sales team will assist you to make a new booking on the next flight
What types of fare does flyadeal offer?
When you book with us, you can choose from our two fare options:
- our lowest fly fare allows you to take one cabin bag onboard plus a small item that fits under the seat, if you're travelling light this is the cheapest option for you
- our fly+ fare allows you to take one cabin bag onboard plus a small item that fits under the seat, you are also permitted one peice of hold baggage of up to 25Kg
Does flyadeal issue tickets?
No, we are a ticketless airline. We will issue a Booking Reference and send a Booking Confirmation via email and/or SMS once your booking has been paid for.
Can I change the name of the passenger on my booking?
No, name changes are not permitted on flyadeal bookings, but if you can't travel you can simply change the date for a small fee
Where can I find your sales offices?
we have two sales offices, one in the departure area of the South Terminal at Jeddah Airport and one in the departure area of Terminal 5 in Riyadh Airport. Our sales offices are open one hour before the first departure each day and close 30 minutes after the last departure.
Do you offer Business Class?
How can I find the cheapest fares?
Our lowest fares will be limited on some flights, so the earlier you book, the less you will pay.
I lost my booking confirmation, what do I do ?
Don’t' worry, as a ticketless airline all you need at check-in is your ID and your Booking Reference. If you would like a new copy of your Booking Confirmation, simply visit the Manage My Booking section on our website or call us on 92000 0212 or +966 (0) 12 6539515
I spelt my name wrong in my booking, how can I correct it?
If you have made an error with the spelling of your name or your ID details please call us on 92000 0212 or +966 (0) 12 6539515 within 2 hours of booking and we will correct the details on your booking for no fee.
I booked the wrong flights, how can I correct my booking?
We understand that mistakes happen, so if you make an error when booking online you should call us on 92000 0212 or +966 (0) 12 6539515 within 2 hours of receiving your Booking Confirmation. Please note you will not be charged a change fee, however, you must pay any fare difference between the original and new flights. If you have booked outside of our normal working hours please email us at email@example.com or contact us via social media with the details of your booking
How do I change or cancel my flight?
Can I change the date or time of my flight?
Yes, simply manage your booking online or call us on 92000 0212 or +966 (0) 12 6539515 up to 3 hours before your scheduled departure time and we will change your Booking. A change fee of SAR60 per passenger, per sector plus any fare difference will be charged which can be paid by Credit Card, flyadeal Voucher or flyadeal Credit
I'm having problems booking online, what can I do?
I changed my flight, what will happen to my selected seat?
If you change your date or time of travel your preferred seat will not automatically transfer to your new flight, but the money you paid will be available and can be used to select a new seat
Should I bring a printed booking confirmation?
You can check-in with your just travel documents and booking reference, but we recommend you print your booking confirmation as it includes important information about your flight
What time does airport check in open?
3 Hours before the scheduled departure time of your flight
What time does online check in open?
48 Hours before the scheduled departure time of your flight
When is the latest time I can arrive at the gate before departure?
You must be at the boarding gate 30 minutes before the scheduled departure time of your flight, if you're late, we won't wait!
Which terminal are you flying from in Riyadh?
Domestic flights will depart and arrive from Terminal 5
Which terminal are you flying from in Jeddah
All flyadeal flights to or from Jeddah will be via the South Terminal
What time should I arrive at the airport?
At least 2 hours before your scheduled departure time
What if I missed boarding time?
If you arrive late at the boarding gate and the gate is closed, your booking will be automatically canceled and no refund will be given
What documents do I need to travel?
If you are travelling within Saudi Arabia, you must carry your Saudi ID/Iqama or your passport. For international flights, GCC citizens may travel with their National ID, all other Customers must carry their passports and relevant entry/exit visas.
Can I check-in online?
Web check-in will be available 48 Hours before scheduled departure time until 3 hours before departure time. Click Here to access.
Am I entitled to a compensation if my flight is late?
Punctuality is important to us, but delays can happen and compensation may be due. If you are delayed please contact our team at the airport and they will advise you
What happens if my flight is cancelled?
We understand how inconvenient it can be when a flight is cancelled but occassionally we may have to cancel a flight for operational reasons. If this happens we will try to contact you directly to discuss the options available, but if we don't have your correct contact details you will need to talk to our team at the airport who will assist you
Where I can find flyadeal on social media?
You can find us in most of the social media platforms, such as Facebook, Twitter, Instagram, YouTube and LinkedIn.
How do I raise a complaint?
No one likes to get things wrong, but in the unlikely event we haven't got something right we need your help to tell us as soon as possible. Contact us at firstname.lastname@example.org to discuss your issue.
How will I know if my flight is delayed?
If we have to delay a flight we will always try to keep our Customers updated through SMS and e-mail, so whenever you make a booking please make sure you enter your correct contact details
What kind of power outlets do flyadeal have onboard?
We provide four USB outlets per each row of 3 seats
What types of aircraft are you flying?
flyadeal is proud to fly the Airbus A320 which seats 186 passengers. All flyadeal aircraft are brand new, enabling us to offer our passengers the latest technology such as in-seat power.
What destinations are you flying to?
We are flying between Jeddah, Riyadh and Damman but will be launching new routes soon. To be the first to know about our new routes and promotions please click here to subscribe to our newsletter
To comply with local and international regulations and for the comfort of all passengers Smoking is not permitted on any flyadeal flights. Please note many airports also restrict smoking to specific areas only.
I left a personal item onboard, how can I get it back?
If you are still in the airport please speak to a member of our team in the terminal. Alternatively you can call us on 92000 0212 or +966 (0) 12 6539515, but please let us know as soon as possible as the aircraft may have departed to it's next destination and other Customers will be onboard.
What kind of meals you provide on board?
We want to keep our fares as low as possible so you have the opportunity to travel as often as you like at a great price, one way we keep our costs low is by not including free food in the fares but we do offer a range of great value food and drinks for sale or you can pre-order one of our meal deals up to the day before your flight. For details on our current menu click here
Does flyadeal offer dedicated seats for females?
Yes! We understand that some of our female Customers can feel uncomfortable in a crowded aircraft so we offer dedicated Ladies Only rows which can be selected during your booking. Please note these seats are only available to Ladies and infants, children are not permitted in our Ladies Only section
How can I do a group booking?
Simply email us on email@example.com with your group details and we will contact you within 3 days with your fare
What is a flyadeal Voucher?
Sometimes we may get things wrong, so flyadeal Vouchers are our way of saying sorry for not delivering the great service we promised. flyadeal Vouchers will be issued by our Customer Engagement team, each will have a specific value and will be a unique code issued by email. The terms and conditions of use will be included in the email, such as when and where you can travel when using the Voucher as payment
Does flyadeal have a frequent flyer program?
Not yet, but we may introduce this feature soon. To keep up to date with new products and services subscibe to our database
Does flyadeal offer gift vouchers?
Not yet, but we may introduce this feature soon. To keep up to date with new products and services subscibe to our database
What are flyadeal rules on flying with pets?
Unfortunately we are unable to accept pets on our aircraft
How I can pay online?
We offer a wide variety of payment methods, including: credit cards (Visa and MasterCard), flyadeal Vouchers and Credits
I made a booking through the contact center, can I pay online?
Can I pay cash for my booking?
Cash is only accepted for bookings made via our Airport Sales Offices
I was charged twice for my booking, what should I do?
We're sorry if we've charged you twice in error, but sometimes systems and banks can make mistakes too. Just contact us and if we have charged incorrectly we will arrange a refund of the over-payment
Can I travel with my own wheelchair?
If you have a manual foldable wheelchair we can accept it for carriage in the hold for no additional charge, however, we are unable to accept electric wheelchairs as the batterty type is not permitted on our aircraft. Please ensure you advise us of your assistance requirements before confirming your booking so we can ensure facilities are available for you.
How I do book wheelchair assistance for my flight?
How long into pregnancy can women fly?
Expectant mothers are welcome onboard flyadeal flights up to and inclusive of their 32nd week of pregnancy. Please note we require a medical certificate when travelling after week 28. For full details click here
Can I carry my new baby born with me while travelling?
Yes you can, We allow 1 infant per adult (aged 16 years or over) while travelling with flyadeal, infants must be at least 8 days old
What rules apply to infants flying with flyadeal?
Infants may travel either in an approved travel seat (paying full fare) or may be seated in the lap of an accompanying adult for a small fee .
When do I need a medical certificate to fly?
If you, or anyone travelling with you, requires special assistance, for example someone who has recently undergone surgery, is receiving medical treatment, whose mobility is reduced or who suffers from any sensory/locomotory/intellectual disability, you will require prior approval from us at the time of booking so we can confirm we have the facilities and staff to ensure you have a safe and pleasant flight. A valid doctor’s certificate will be required, stating the nature of the illness and declaring you fit to fly on the specified dates of travel. If a Customer requiring special assistance requires the presence of a Care Assistant they will be required to make a booking for the same flight(s) and pay the relevant fare. Customers with special requirements must make their booking via the flyadeal Contact Center at least 48 hours in advance of travel. We will try our best to accommodate all requests; however, flyadeal reserves the right to decline to book any Cutomers requiring special assistance should appropriate documentation or facilities be unavailable.
Can I take my medication on board?
You may carry essential medications in your cabin baggage, including syringes, but please ensure you have a letter from your Doctor or hospital as airport security may require confirmation that you are permitted to carry these items.
Can a child fly on flyadeal without an adult?
All children under the age of twelve years may travel only if they are accompanied by a person of sixteen years of age or over and who will take responsibility for the minor as their parent, legal guardian or companion.
Can flyadeal provide wheelchairs for Customers with limited mobility?
Yes, but please remember that at many of our airports we use steps to board the aircraft, therefore flyadeal can only accept bookings from Customers who are able to climb the steps without assistance. For safety reasons we can only accept a limited number of Customers with limited mobility so please call us to book on 92000 0212 or +966 (0) 12 6539515 at least 48 hours before you plan to travel.
What's the minimum age to travel on flyadeal flights?
Infants must be a minimum of 8 days old.
Can children under 12 travel alone on flyadeal?
No, our cabin crew are fantastic but they have limited time to look after all our Customers so we are unable to offer an unaccompanied service for children travelling alone.
How can I receive special assistance?
If your need for assistance was registered at the time of your booking, ground services will be aware and will provide your assistance at the airport. Please go to the check-in desk as early as possible and our brand ambassadors will assist you