To ensure your journey is as smooth as possible, and to avoid any extra charges at the airport, please follow the guidelines below.
Our fly fares do not include a free checked bag allowance, but you can purchase this prior to your flight by using the Manage Booking facility on our website.
If you have purchased a fly+ fare, you will be able to check-in one bag up to 25kg for free at our Bag Drop counter. You can also purchase additional pieces of checked baggage through our Manage Booking facility before your flight.
If you know you need to carry more luggage than included in your allowance, please add extra luggage via our Manage Booking facility before you fly. It will cost A LOT more to pay for extra baggage at the airport. Avoid unnecessary stress to your journey and your wallet!
If you purchase excess baggage before you get to the airport, we will charge as follows:
If you haven’t prepaid for your bags, we will charge the following prices at the airport:
If you attempt to board the aircraft with excess carry-on baggage (either too large, too heavy or too many) our team reserve the right to check your carry-on baggage into the hold. Due to the delays this can cause to the departure of our aircraft, you will have to pay the following fee at the boarding gate:
Your Hold Bag must be no larger than 75 x 50 x 35 cm. Any items which are larger will be accepted for travel only if smaller than 140 x 85 x 65 cm and on payment of the Over-Sized baggage fee of SAR115.
If your Checked Bag is larger than 140 x 85 x 65 cm we will be unable to accept it for travel.
The following items may not be carried in your baggage
Spare or loose batteries, including lithium metal or lithium ion cells or batteries, for portable electronic devices must be carried in Carry-on Baggage only and must not be packed in Checked Baggage. Devices which have the primary purpose as a power source, e.g. power banks, are considered as spare batteries and must be individually protected to avoid short circuit.
The carriage of weapons, ammunition or firearms onboard our aircraft is not permitted. Other items which may not be carried include:
Please visit our Conditions of Carriage for our full Baggage policy
We also advise that you do not include in your Hold Baggage fragile or perishable items or items of special value such as:
On arrival, please ensure you take the correct bag from the baggage carousel. Do check your bag before you leave the baggage hall as someone else may have a similar bag.
If you receive your bag in damaged condition, or if it doesn’t arrive at the carousel, you must go to the baggage counter and report the damage or loss and receive a ‘Passenger Irregularity Form’ (known as a PIR) and SMS confirmation of your claim reference. These can only be provided in the baggage hall and if you leave the Baggage Hall without a copy of the PIR or SMS confirmation of your claim reference it will not be possible to get a copy of either after you leave.
Please note we are unable to process any claims without a completed PIR form and claim reference.