Special Assistance

Information for customers with medical conditions or requiring special assistance on flyadeal

Your safety and comfort are a priority for us therefore you must advise us of your requirements by booking via our Customer Engagement Centre on +966 92000 0212 or +966 (0)12 653 9515 (if calling from outside the Kingdom of Saudi Arabia). Our friendly team will guide you through the booking process and ensure we are able to assist you when travelling.



For safety reasons, we can only accept Customers who are able to safely:

  • ascend / descend the aircraft steps without assistance
  • use the bathrooms onboard the aircraft without assistance

We may, on request, provide a wheelchair which will be made available for use between the check-in desk and the boarding gate, but we are unable to guarantee a wheelchair will be available on arrival at your destination.

We are unable to guarantee an escort will be available in the airport, therefore you should travel with a companion to help you move through the terminal.

For safety reasons, we restrict the number of Customers with limited mobility on each Flight, therefore your booking will be confirmed subject to availability.

To ensure a smooth journey please arrive at the check-in desk at least 90 minutes before your departure time and make yourself known to our airport team. If you have your own wheelchair we can accept it for carriage as Hold Baggage, at no additional charge, but only if it is a manual, folding wheelchair. Electric wheelchairs cannot be accepted as Hold Baggage as our aircraft are not licensed to carry the type of battery these wheelchairs have installed. Non-folding wheelchairs are not accepted as Hold Baggage as they can be damaged during loading


Expectant Mothers

If you are expecting, congratulations! Expectant mothers may travel between 28-32 (inclusive) weeks, but please ensure that you have a Medical Form which must be signed by registered doctor, not a nurse. For the safety of both you and your baby, if you are at 33 weeks and over, you will not be accepted for travel.


Other Medical Conditions

If you, or any other person travelling with you, has recently undergone surgery, is receiving medical treatment, has reduced mobility due to physical incapacitation, has an intellectual deficiency, illness or any other reason to require assistance to travel, you must book via our Customer Engagement Centre on +966 92000 0212 or +966 (0)12 653 9515 at least 48 hours before you plan to travel as we may need approval before we can accept your booking.