flyadeal aims to deliver a comfortable experience for all Customers travelling on its aircraft.
We have listed the most frequently requested services and information on how to request them on this page
If you require wheelchair assistance in the airport and to the door of the aircraft simply add our Wheelchair Service when booking your flight online.
Once this service is added please check-in at the counter at least ninety (90) minutes before your scheduled departure time and inform our team that you have booked the service, they will provide you with a wheelchair and escort from the check-in counter to the departing aircraft, and from the aircraft to the arrivals hall after landing.
If you are travelling with your own manual folding wheelchair, this should be checked in as hold baggage. No additional fees will be charged, and you can collect it from the baggage carousel on arrival.
If you are travelling with an electric wheelchair, or require additional support during your trip, for example Customers who require one-to-one care onboard or are unable to walk from the aircraft door to their seat, you must call us before booking, and at least 48 hours in advance of your planned travel as we may need to make additional arrangements for you. These services are not available on demand and must be pre-booked with our Customer Engagement Centre.
If we are unable to confirm your requested date or time, we will offer you alternatives for your booking.
We are unable to provide any assistance in the airport, so you must travel with a companion. Please inform us of your condition when booking by simply clicking on the relevant service on our web booking page, our cabin crew will then be aware of your requirements onboard.
If you are expecting, congratulations! Please note that expectant mothers can travel with up to and including their 32nd week of pregnancy. However, if you are between 28-32 (inclusive) weeks, you must produce a Medical Form authorising travel. The form must:
For the safety of your baby and yourself, you will not be accepted for travel if your pregnancy is at 33 weeks or more.
Please let us know if you are an expectant mother when booking online so our cabin crew can ensure you receive a great service onboard
Advance arrangements may need to be made if you must travel with stretchers, dialysis machines, portable oxygen cylinders and / or other medical equipment, please call our Customer Engagement Centre to request your booking at least 48 hours before your planned travel so we can check availability.
You can take modern collapsible crutches onboard in addition to your Cabin Baggage allowance, however, during flight, they must be stowed in the overhead bins to avoid inconveniencing other Customers.
As we have limited space in the cabin we are unable to accept non-collapsible crutches to be carried with you in the Cabin.
If you have a half leg or full/half arm plaster cast we will try to make your journey as comfortable as possible, however, your plaster cast must be at least 48 hours old and. In addition, a medical certificate will be required before you are allowed to board, the certificate must be signed by a doctor, not a nurse, confirming you are ‘fit to fly’.
The comfort and health of all Customers is a priority for us, so we follow internationally accepted rules for the acceptance of Customers with contagious or transmittable diseases.
Customers suffering from any of the below must travel with a medical certificate, signed by a doctor, not a nurse, confirming they are not infectious and that the time restrictions as detailed below have been met
A medical certificate will be required for all communicable diseases, infections or conditions which may be aggravated by travel, recent surgery or where you are unable to take responsibility for your condition and/or require additional assistance
Customers with the below mentioned conditions must provide a medical certificate before we will accept you for travel, please note this list is not exhaustive and we recommend you discuss your fitness to fly with your doctor if you have any concerns regarding your condition.
Assistance Dogs allow Customers with a range of conditions the opportunity to live and travel and they are welcome on our flights.
To book for yourself and your Assistance Dog you must call us at least fourteen (14) days in advance of your planned date of travel. We limit the number of Assistance Dogs on each flight, so we may offer you alternative dates and / or times of travel.
You and your Assistance Dog will be allocated two (2) seats, where possible in the first row of our cabin.
Our Assistance Dog Application Form must be completed by visiting our help center. Once received, we will review your form and provided your Assistance Dog meets our minimum requirements and you agree to our Conditions of Carriage we will process and complete your booking
Our minimum requirements are:
There is no charge for travelling with your Assistance Dog. You may also carry one small container of dog food onboard in addition to your standard cabin baggage allowance.
Please note that if you also require an escort within the airport terminal you will need to request this service when you book.
We recommend Customers who suffer from severe allergies travel with a medical certificate and related medication. If you have a specific dietary requirement please check with our cabin crew before you purchase from our onboard menu, alternatively you may bring your own food onboard, however: